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Venurix app

Support

Help with the Venurix app and the member portal: signing in, linking your account to your sports venue and deleting your account. The app itself is in Dutch; the screen names below are as you see them in the app.

Who can help?

  • Your venue

    For your membership, subscription, bookings, classes, payments, invoices and your access pass. Your venue manages this data and can change it.

  • Venurix

    For the app itself, signing in, two-step verification and your account. Never send your password, recovery codes or sign-in codes.

    info@venurix.com

Frequently asked questions

The app says "Nog geen sportcentrum gekoppeld"

You are signed in, but your account is not linked to a customer of a venue yet. Ask your venue for an invitation (see above). Already used an invitation? Check that you are signed in with the email address the invitation was sent to.

I play at more than one venue

One account can be linked to several venues. The app then asks which venue you want to see and remembers your choice. You switch under Account.

How do I sign in?

The app opens the Venurix sign-in page in your device's browser. You sign in there with your email address and password or with a passkey, and then return to the app automatically. The app never sees your password.

I forgot my password

Choose "Wachtwoord vergeten?" (forgot password) on the sign-in page and enter your email address. You receive an email with a link to set a new password. No email? Check your spam folder and make sure you use the right address.

How do I set up two-step verification?

On your account page, https://api.venurix.app/account/manage, you can connect an authenticator app or add a passkey. With an authenticator app you get 10 recovery codes: keep them somewhere safe, each code works once. If you manage a venue, two-step verification is required.

I no longer have the phone with my authenticator app

Sign in with one of your recovery codes or with a passkey, then set up a new authenticator app. If you have no recovery code and no passkey left, email us from your account's email address. To protect your account we first check that it is yours.

How do I delete my account?

In the app under Account → Account verwijderen (delete account), or on the web at https://api.venurix.app/account/delete. You sign in again to confirm. Your account, sign-in details and the link with your venues are deleted. Your data as a member stays with your venue; if you want that removed too, ask your venue. More in the privacy policy.

The app does not work properly

Check your internet connection and that you have the latest version of the app. If that does not help, sign out and in again. Otherwise email us with your device, the app version (under Account) and what happens.

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