Terms of use

1. About these terms

These terms apply to the Venurix app, the member portal, the sign-in pages on venurix.app and the websites venurix.nl, venurix.com and venurix.app (together: the service). The service is provided by burodevelopment BV (KvK number 60091215, De Kazematten 2E, 6681 CS Bemmel, the Netherlands), "Venurix" or "we".

By creating an account or using the app, you accept these terms. How we handle your data is described in the privacy policy.

These terms are for members and visitors. Organisations that use Venurix, such as sports centres, are covered by the general terms.

2. You, your venue and Venurix

• Venurix provides the software. Your venue uses it for its members, courts, halls, classes and access.
• Your membership, subscriptions, bookings, prices, payments and cancellation rules are agreed with your venue. The venue's terms apply, also when you view or manage them in the app.
• Questions or complaints about your membership, a booking or a payment go to your venue.

3. Your account

• Your account is personal. Use an email address that is yours and keep your password, recovery codes and second factor secret.
• We recommend setting up a second factor or passkey. For venue managers it is required.
• Your account is only linked to your details at a venue through an invitation the venue sends to your email address.
• If you think someone else has access to your account, change your password and contact us through support.

4. What is not allowed

• Using the service in breach of the law or of your venue's rules.
• Trying to access other people's data or accounts, or to get around security measures.
• Overloading the service or reading it out automatically, for example with scripts or scrapers.
• Giving your access pass or account to someone else.

If you find a security issue, please report it to info@venurix.com and do not make it public before we have been able to fix it.

5. Availability and changes

We do our best to keep the service available and secure, but cannot guarantee that it always works without errors. The service may be briefly unavailable for maintenance. We improve the app and the service regularly, and features may change. Which features you see also depends on what your venue uses.

6. Liability

[Liability clause, after legal review]

Nothing in these terms limits the rights you have as a consumer under the law.

7. Intellectual property

The app, the software, the Venurix brand and the design belong to burodevelopment. You may use the app for your own use with your venue. Copying, modifying or reselling it is not allowed. Names, logos and content of venues belong to those venues.

8. Stopping

You can delete your account at any time, in the app under Account → Account verwijderen (delete account) or at https://api.venurix.app/account/delete. What happens then is described in the privacy policy. This does not end your membership at your venue; you cancel that with the venue.

In case of abuse or breach of these terms we may restrict your access or block your account.

9. Changes, law and contact

• We may change these terms. The date at the top shows when that last happened.
• These terms are governed by Dutch law.
• Questions? Email info@venurix.com or see the support page.